General Terms and Conditions (GTC)

der Deluxe Multi-Service GmbH
Meinekestraße 27, 10719 Berlin
(im Folgenden: “Auftragnehmer”)

Section 1: Scope of Application

(1) These General Terms and Conditions apply to all contracts, deliveries, and other services provided by Deluxe Multi-Service GmbH (hereinafter referred to as the “Contractor”) to consumers (Section 13 BGB) and entrepreneurs (Section 14 BGB), unless expressly agreed otherwise.
(2) Deviating, conflicting, or supplementary General Terms and Conditions of the Client shall not become part of the contract unless the Contractor has expressly agreed to their validity in writing.

Section 2: Subject Matter of the Contract

(1) The Contractor provides services in the field of building cleaning, in particular: maintenance cleaning, glass and window cleaning, post-construction cleaning, janitorial services, facade cleaning, and private cleaning services.
(2) The exact scope of services shall be determined by the respective individual contract, quotation, or service record.
(3) Ancillary services or amendments require written confirmation by the Contractor.

Section 3: Conclusion of Contract

(1) Quotations by the Contractor are subject to change and non-binding.
(2) A contract is only concluded upon written confirmation or the commencement of performance by the Contractor.
(3) Oral ancillary agreements or assurances require written confirmation.

Section 4: Prices and Payment Terms

(1) The agreed prices as set out in the quotation or contract shall apply. All prices are subject to the addition of the statutory value-added tax (VAT), provided the Client is an entrepreneur.
(2) Invoices are due and payable without deduction within 14 days of the invoice date.
3) In the event of default of payment, the Contractor is entitled to charge default interest in accordance with Section 288 of the German Civil Code (BGB).
(4) The Contractor reserves the right to request reasonable progress payments or payment in advance.

Section 5: Performance Period, Fulfillment, and Cooperation Duties

(1) Performance dates and deadlines are only binding if they have been expressly agreed as such.
(2) The Client shall ensure that the surfaces to be cleaned are freely accessible and that electricity and water are provided.
(3) If performance is delayed due to a lack of cooperation on the part of the Client, the Client shall be liable for any resulting additional costs.
(4) The Contractor shall use exclusively its own cleaning agents and equipment, unless otherwise agreed.

Section 6: Liability

(1) The Contractor shall only be liable for damages in cases of intent or gross negligence.
(2) In cases of simple negligence, the Contractor shall only be liable for the breach of essential contractual obligations (“cardinal obligations”) and limited to typically foreseeable damages.
(3) Liability for consequential damages, lost profits, or indirect damages is excluded.
(4) Der Auftragnehmer haftet nicht für Schäden, die durch unsachgemäße Lagerung oder die Beschaffenheit von Oberflächen entstehen, sofern diese dem Auftragnehmer nicht zuvor bekannt gegeben wurden.
(5) The Contractor maintains professional liability insurance.

Section 7: Warranty

(1) The Client shall inspect the performance immediately upon completion and report any defects in writing within 24 hours.
(2) In the event of a justified notice of defects, the Contractor shall, at its discretion, provide remedial work or replacement services.
(3) If the remedial work fails, the Client may demand a reduction in payment or terminate the contract.

Section 8: Contract Duration and Termination

(1) For long-term contracts, a notice period of 4 weeks to the end of the month shall apply, unless otherwise agreed.
(2) The right to extraordinary termination for good cause remains unaffected.
(3) Individual orders shall terminate upon proper performance of services.

Section 9: Data Protection

(1) The Contractor shall process personal data of the Client exclusively within the scope of the statutory data protection regulations (GDPR, BDSG).
(2) Personal data will only be disclosed to third parties to the extent necessary for the performance of the contract (e.g., to billing or IT service providers).
(3) Further information is contained in the privacy policy on the Contractor’s website.

Section 10: Place of Jurisdiction and Applicable Law

(1) The law of the Federal Republic of Germany shall apply.
(2) If the Client is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be Berlin.
(3) Should individual provisions of these General Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.

Section 11: Final Provisions

(1) Amendments or supplements to these GTCs must be made in writing
(2) There are no verbal side agreements.

Deluxe Multi-Service GmbH
Meinekestraße 27
10719 Berlin
Managing Director: Vuk Grbonosic
E-Mail: info@deluxemultiservice.com
Tel: 030/ 474 88 07 60