{"id":4189,"date":"2026-02-16T13:34:32","date_gmt":"2026-02-16T12:34:32","guid":{"rendered":"https:\/\/deluxemultiservice.com\/allgemeine-geschaeftsbedingungen-agb\/"},"modified":"2026-02-18T13:25:55","modified_gmt":"2026-02-18T12:25:55","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/deluxemultiservice.com\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions (GTC)"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;cabecera AGB&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,40,69,0.63)&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(0,40,69,0.15) 0%|#002845 100%&#8221; background_color_gradient_start=&#8221;rgba(0,40,69,0.15)&#8221; background_color_gradient_end=&#8221;#002845&#8243; background_image=&#8221;https:\/\/deluxemultiservice.com\/wp-content\/uploads\/deluxe-contaco-2.jpg&#8221; background_blend=&#8221;darken&#8221; custom_padding=&#8221;149px||149px||true|&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;102px||102px||true|false&#8221; bottom_divider_style=&#8221;ramp2&#8243; bottom_divider_color=&#8221;#F2EBE1&#8243; bottom_divider_flip=&#8221;horizontal&#8221; background_last_edited=&#8221;on|phone&#8221; background_image_phone=&#8221;https:\/\/deluxemultiservice.com\/wp-content\/uploads\/kontakt-deluxe-2025.jpg&#8221; background_enable_image_phone=&#8221;on&#8221; background_position_phone=&#8221;center_left&#8221; global_colors_info=&#8221;{}&#8221; title_text_phone=&#8221;img-movil&#8221; global_module=&#8221;4376&#8243; saved_tabs=&#8221;all&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Open Sans||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;38px&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#ffffff&#8221; header_2_font_size=&#8221;34px&#8221; width=&#8221;90%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_font_size_tablet=&#8221;38px&#8221; header_font_size_phone=&#8221;29px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;29px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Allgemeine Gesch\u00e4ftsbedingungen (AGB)<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Open Sans||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;38px&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#ffffff&#8221; header_2_font_size=&#8221;25px&#8221; width=&#8221;90%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;21px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Deluxe Multi-Service<\/h2>\n<h2><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.5&#8243; background_color=&#8221;#F2EBE1&#8243; custom_padding=&#8221;13px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;21px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span>der Deluxe Multi-Service GmbH<br \/>Meinekestra\u00dfe 27, 10719 Berlin<br \/>(im Folgenden: &#8220;Auftragnehmer&#8221;)<br \/><\/span><\/p>\n<ol><\/ol>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Section 1: Scope of Application<\/h2>\n<p><span>(1) These General Terms and Conditions apply to all contracts, deliveries, and other services provided by Deluxe Multi-Service GmbH (hereinafter referred to as the &#8220;Contractor&#8221;) to consumers (Section 13 BGB) and entrepreneurs (Section 14 BGB), unless expressly agreed otherwise.<br \/>(2) Deviating, conflicting, or supplementary General Terms and Conditions of the Client shall not become part of the contract unless the Contractor has expressly agreed to their validity in writing.<\/span><\/p>\n<h2>Section 2: Subject Matter of the Contract<\/h2>\n<p><span>(1) The Contractor provides services in the field of building cleaning, in particular: maintenance cleaning, glass and window cleaning, post-construction cleaning, janitorial services, facade cleaning, and private cleaning services.<br \/>(2) The exact scope of services shall be determined by the respective individual contract, quotation, or service record.<br \/>(3) Ancillary services or amendments require written confirmation by the Contractor.<\/span><\/p>\n<h2>Section 3: Conclusion of Contract<\/h2>\n<p><span>(1) Quotations by the Contractor are subject to change and non-binding.<br \/>(2) A contract is only concluded upon written confirmation or the commencement of performance by the Contractor.<br \/>(3) Oral ancillary agreements or assurances require written confirmation.<\/span><\/p>\n<h2>Section 4: Prices and Payment Terms<\/h2>\n<p><span>(1) The agreed prices as set out in the quotation or contract shall apply. All prices are subject to the addition of the statutory value-added tax (VAT), provided the Client is an entrepreneur.<br \/>(2) Invoices are due and payable without deduction within 14 days of the invoice date.<br \/>3) In the event of default of payment, the Contractor is entitled to charge default interest in accordance with Section 288 of the German Civil Code (BGB).<br \/>(4) The Contractor reserves the right to request reasonable progress payments or payment in advance.<\/span><\/p>\n<h2>Section 5: Performance Period, Fulfillment, and Cooperation Duties<\/h2>\n<p><span>(1) Performance dates and deadlines are only binding if they have been expressly agreed as such.<br \/>(2) The Client shall ensure that the surfaces to be cleaned are freely accessible and that electricity and water are provided.<br \/>(3) If performance is delayed due to a lack of cooperation on the part of the Client, the Client shall be liable for any resulting additional costs.<br \/>(4) The Contractor shall use exclusively its own cleaning agents and equipment, unless otherwise agreed.<\/span><\/p>\n<h2>Section 6: Liability<\/h2>\n<p><span>(1) The Contractor shall only be liable for damages in cases of intent or gross negligence.<br \/>(2) In cases of simple negligence, the Contractor shall only be liable for the breach of essential contractual obligations (&#8220;cardinal obligations&#8221;) and limited to typically foreseeable damages.<br \/>(3) Liability for consequential damages, lost profits, or indirect damages is excluded.<br \/>(4) Der Auftragnehmer haftet nicht f\u00fcr Sch\u00e4den, die durch unsachgem\u00e4\u00dfe Lagerung oder die Beschaffenheit von Oberfl\u00e4chen entstehen, sofern diese dem Auftragnehmer nicht zuvor bekannt gegeben wurden.<br \/>(5) The Contractor maintains professional liability insurance.<\/span><\/p>\n<h2>Section 7: Warranty<\/h2>\n<p><span>(1) The Client shall inspect the performance immediately upon completion and report any defects in writing within 24 hours.<br \/>(2) In the event of a justified notice of defects, the Contractor shall, at its discretion, provide remedial work or replacement services.<br \/>(3) If the remedial work fails, the Client may demand a reduction in payment or terminate the contract.<\/span><\/p>\n<h2>Section 8: Contract Duration and Termination<\/h2>\n<p><span>(1) For long-term contracts, a notice period of 4 weeks to the end of the month shall apply, unless otherwise agreed.<br \/>(2) The right to extraordinary termination for good cause remains unaffected.<br \/>(3) Individual orders shall terminate upon proper performance of services.<\/span><\/p>\n<h2>Section 9: Data Protection<\/h2>\n<p><span>(1) The Contractor shall process personal data of the Client exclusively within the scope of the statutory data protection regulations (GDPR, BDSG).<br \/>(2) Personal data will only be disclosed to third parties to the extent necessary for the performance of the contract (e.g., to billing or IT service providers).<br \/>(3) Further information is contained in the privacy policy on the Contractor&#8217;s website.<\/span><\/p>\n<h2>Section 10: Place of Jurisdiction and Applicable Law<\/h2>\n<p><span>(1) The law of the Federal Republic of Germany shall apply.<br \/>(2) If the Client is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be Berlin.<br \/>(3) Should individual provisions of these General Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.<\/span><\/p>\n<h2>Section 11: Final Provisions<\/h2>\n<p><span>(1) Amendments or supplements to these GTCs must be made in writing<br \/>(2) There are no verbal side agreements.<\/span><\/p>\n<p><span><br \/>Deluxe Multi-Service GmbH<br \/>Meinekestra\u00dfe 27<br \/>10719 Berlin<br \/>Managing Director: Vuk Grbonosic<br \/>E-Mail: info@deluxemultiservice.com<br \/>Tel: 030\/ 474 88 07 60<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Allgemeine Gesch\u00e4ftsbedingungen (AGB)Deluxe Multi-Service der Deluxe Multi-Service GmbHMeinekestra\u00dfe 27, 10719 Berlin(im Folgenden: &#8220;Auftragnehmer&#8221;) Section 1: Scope of Application (1) These General Terms and Conditions apply to all contracts, deliveries, and other services provided by Deluxe Multi-Service GmbH (hereinafter referred to as the &#8220;Contractor&#8221;) to consumers (Section 13 BGB) and entrepreneurs (Section 14 BGB), unless expressly 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