Terms and Conditions

of Deluxe Multi-Service GmbH
Joachimsthaler Straße 20, 10719 Berlin, Germany
(hereinafter: the “Contractor”)

§ 1 Scope

(1) These General Terms and Conditions apply to all contracts, deliveries and other services of Deluxe Multi-Service GmbH (hereinafter the “Contractor”) to consumers (Section 13 of the German Civil Code, BGB) and entrepreneurs (Section 14 BGB), unless expressly agreed otherwise.

(2) Deviating, conflicting or supplementary general terms and conditions of the client shall not become part of the contract unless the Contractor has expressly agreed to their validity in writing.

§ 2 Subject matter of the contract

(1) The Contractor provides services in the field of building cleaning, in particular: maintenance cleaning, glass and window cleaning, post-construction cleaning, caretaker services, façade cleaning and private cleaning services.

(2) The exact scope of services is set out in the respective individual contract, quotation or proof of service.

(3) Ancillary services or changes require written confirmation by the Contractor.

§ 3 Conclusion of contract

(1) The Contractor’s quotations are subject to change and non-binding.

(2) A contract is only concluded upon written confirmation or commencement of performance by the Contractor.

(3) Verbal collateral agreements or assurances require written confirmation.

§ 4 Prices and terms of payment

(1) The prices agreed in the quotation or contract apply. All prices are exclusive of statutory VAT where the client is an entrepreneur.

(2) Invoices are payable without deduction within 14 days of the invoice date.

(3) In the event of late payment, the Contractor is entitled to charge default interest in accordance with Section 288 BGB.

(4) The Contractor reserves the right to request reasonable payments on account or payment in advance.

§ 5 Time of performance, fulfilment, obligations to cooperate

(1) Performance dates and deadlines are only binding if they have been expressly agreed as such.

(2) The client shall ensure that the areas to be cleaned are freely accessible and that electricity and water are available.

(3) If performance is delayed due to a lack of cooperation by the client, the client shall be liable for any additional costs.

(4) Unless otherwise agreed, the Contractor uses only its own cleaning agents and equipment.

§ 6 Liability

(1) The Contractor is only liable for damage in the event of intent or gross negligence.

(2) In the event of simple negligence, the Contractor is only liable for the breach of material contractual obligations (“cardinal obligations”) and limited to the typically foreseeable damage.

(3) Liability for consequential damage, loss of profit or indirect damage is excluded.

(4) The Contractor is not liable for damage caused by improper storage or the condition of surfaces if these were not known beforehand.

(5) The Contractor holds business liability insurance.

§ 7 Warranty

(1) The client shall inspect the service without undue delay after completion and report any defects in writing within 24 hours.

(2) In the event of a justified complaint, the Contractor shall, at its discretion, remedy the defect or provide a replacement service.

(3) If the remedy fails, the client may demand a price reduction or terminate the contract.

§ 8 Contract term and termination

(1) For continuing contracts, unless otherwise agreed, a notice period of 4 weeks to the end of the month applies.

(2) The right to extraordinary termination for good cause remains unaffected.

(3) Individual orders end upon proper performance of the service.

§ 9 Data protection

(1) The Contractor processes the client’s personal data exclusively within the framework of the statutory data protection provisions (GDPR, German Federal Data Protection Act – BDSG).

(2) Data is only passed on to third parties insofar as this is necessary for the performance of the contract (e.g. to billing or IT service providers).

(3) Further information can be found in the privacy policy on the Contractor’s website.

§ 10 Place of jurisdiction and applicable law

(1) The law of the Federal Republic of Germany applies.

(2) If the client is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Berlin.

(3) Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.

§ 11 Final provisions

(1) Amendments or additions to these Terms and Conditions must be made in writing.

(2) There are no verbal collateral agreements.

Deluxe Multi-Service GmbH
Joachimsthaler Straße 20
10719 Berlin
Managing Director: Vuk Grbonosic
Email: info@deluxemultiservice.com
Telephone: 030 / 474 88 07-60